Shipping

PREORDER / MADE-TO-ORDER SHIPPING POLICY

Thank you for choosing to preorder or purchase made-to-order items from StopLacking. Please review our shipping policy carefully before placing your order.

(Unless otherwise stated within the individual product description.)

1. PREORDER / MADE-TO-ORDER PROCESSING

Most StopLacking products are hand-made, made-to-order, and individually produced after an order is placed. These items are not mass-produced inventory sitting in a warehouse ready for immediate shipment. Many products are hand-sewn, hand-distressed, individually treated, and produced using specialized materials and custom finishing processes.

This level of craftsmanship, attention to detail, and production quality requires additional production time and may occasionally result in fulfillment extensions beyond standard processing estimates. Being made-to-order also contributes to the exclusivity and limited nature of many StopLacking products.

Our standard preorder production timeline is approximately 4–6 weeks from the date of purchase unless otherwise stated within the product description. Certain products, collections, or limited releases may have different estimated fulfillment timelines that will be clearly stated within the individual item description at the time of purchase.

During periods of increased demand, manufacturing delays, inventory shortages, overseas shipping delays, customs processing, carrier disruptions, or high-volume production periods, fulfillment timelines may extend beyond the standard estimate. In certain circumstances, estimated fulfillment timelines may temporarily extend to approximately 6–8 weeksfor select preorder items.

Please note that all fulfillment timelines are estimated processing windows and are not guaranteed delivery dates.


2. MANUFACTURING & BACKORDER DELAYS

From time to time, fulfillment delays may occur due to circumstances outside of our direct control, including but not limited to:

  • Manufacturing delays
  • Overseas shipping logistics
  • Customs processing
  • Material sourcing issues
  • Inventory shortages
  • Carrier delays
  • Operational disruptions
  • High-volume production periods

If a manufacturing or inventory delay impacts an order:

  • Orders may temporarily be placed on fulfillment hold pending inventory arrival.
  • Available items within an order may be partially shipped separately.
  • Our team will coordinate directly with manufacturing partners to expedite production and shipment.
  • Delayed items will be prioritized for fulfillment immediately upon inventory receipt.

Customers may contact our support team at any time for updated fulfillment estimates and order status information.


3. EXTENDED DELAYS BEYOND ESTIMATED TIMELINES

While most orders are fulfilled within the stated production estimates, certain limited circumstances involving overseas manufacturing delays, customs processing, material shortages, carrier disruptions, or high-volume production periods may extend fulfillment beyond the estimated timeline.

If an order experiences a delay exceeding approximately 8 weeks from the date of purchase, customers may contact our support team for additional assistance and available resolution options.

Depending on the status of production and fulfillment, available options may include:

  • Updated fulfillment scheduling
  • Partial shipment accommodations
  • Replacement options
  • Store credit options
  • Other customer support resolutions where appropriate

StopLacking remains committed to maintaining transparent communication and expediting delayed orders as quickly as possible.


4. SHIPPING METHODS & DELIVERY ESTIMATES

Once an order has been prepared for shipment, it will be shipped using our standard shipping method unless expedited shipping is requested and paid for separately.

Shipping methods may vary depending on destination and carrier availability and may include:

  • Standard Shipping
  • Express Shipping
  • Courier Services

United States Shipping

2–7 business days

International Shipping

5–12 business days

Please note that shipping transit times are separate from preorder production timelines and may vary depending on carrier operations, customs processing, destination country, weather conditions, and other external factors.


5. TRACKING INFORMATION

Once your order has been prepared for shipment, tracking information will be sent via your shipping confirmation email.

Please note:

  • Tracking updates may take time to reflect carrier acceptance scans.
  • Partial shipments may arrive separately.
  • Delivery timelines after shipment are separate from preorder production timelines.

Customers may use the provided tracking number to monitor shipment progress directly through the shipping carrier.


6. MULTIPLE ITEM ORDERS

If your order contains both preorder/made-to-order items and in-stock items, available items may ship separately depending on inventory availability and fulfillment status.

Preorder or made-to-order items will ship once production has been completed and inventory is available.


7. ADDRESS VERIFICATION

Customers are responsible for ensuring that all shipping information entered at checkout is complete and accurate.

StopLacking is not responsible for delays, lost packages, or delivery issues caused by incorrect or incomplete shipping addresses provided by the customer.

Additional address verification may be requested for certain orders prior to fulfillment.


8. INTERNATIONAL SHIPPING

For international orders, customers are responsible for any customs duties, import taxes, VAT charges, brokerage fees, or other charges imposed by their local customs authorities.

These charges are not included in the item price or shipping cost and remain the sole responsibility of the recipient.

International delivery timelines may vary due to customs inspections and international carrier processing.


9. FRAUD PREVENTION & ORDER REVIEW

To protect our customers and reduce fraudulent activity, StopLacking reserves the right to review, verify, cancel, or refuse orders identified as high-risk through payment processing or fraud prevention systems.

Additional verification may be requested for certain flagged transactions before fulfillment.

Orders that cannot be reasonably verified may be canceled and refunded for security purposes.


10. CUSTOMER SUPPORT

We remain committed to maintaining transparent communication and assisting customers throughout the fulfillment process.

For order inquiries, fulfillment updates, or support requests, please contact:

Email: info@stoplackingclothing.com

By placing an order for preorder or made-to-order items from StopLacking, you acknowledge that you have read, understood, and agreed to this Shipping Policy.

Last Updated: June 1, 2024

STOPLACKING

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